Refund policy

Returns & Refund Policy
We want you to order with confidence. Please review the product dimensions, specifications, compatibility, and installation requirements carefully before placing your order.
1. Standard Products
We accept returns of eligible standard products within 21 days of delivery.
To be eligible for a return, the item must be:
Unused and uninstalled
Uncut and unmodified
In its original condition
Returned with the original packaging where reasonably possible
For returns due to change of mind, ordering the wrong size, ordering the wrong model, compatibility issues, or other buyer-related reasons, the customer is responsible for all return shipping costs.
Original shipping charges are non-refundable.
2. Custom, Cut-to-Length and Made-to-Order Products
Custom-made, made-to-order, specially manufactured, cut-to-length, modified, or personalized products are final sale and cannot be returned or exchanged unless they are defective, damaged, or we supplied the wrong item.
Please confirm all dimensions and specifications carefully before ordering.
3. Incorrect, Damaged or Defective Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 14 days of delivery.
Please provide:
Your order number
A description of the issue
Clear photos or videos showing the product, packaging, and problem
After reviewing the information, we may offer a replacement, partial refund, full refund, or other appropriate solution.
If we require the item to be returned because of our error or a confirmed product defect, we will provide instructions and cover the reasonable return shipping cost.
4. Return Authorization
Please contact us before sending any product back.
Returns sent without prior authorization may not be accepted.
Once your return request is approved, we will provide the return address and instructions.
Please do not return products to the sender address shown on the original parcel unless we specifically instruct you to do so.
5. International Return Shipping
Our products may be shipped directly from our fulfillment location in China.
Customers returning products for buyer-related reasons are responsible for arranging and paying for tracked return shipping.
We strongly recommend using a trackable shipping service and keeping the shipping receipt and tracking number.
We are not responsible for return parcels lost or damaged during return transportation arranged by the customer.
6. Refunds
Once the returned product has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method within 5 business days after we receive and inspect the return.
Refund processing times may vary depending on your bank or payment provider.
Products that are returned used, installed, damaged, cut, modified, incomplete, or otherwise not in resalable condition may be refused or may qualify only for a partial refund where permitted.
7. Returnless Refunds
In some cases, particularly for low-value products where international return shipping is unreasonable, we may choose to issue a refund or replacement without requiring the product to be returned.
This is determined at our discretion on a case-by-case basis.
8. Non-Returnable Items
The following items are generally not returnable unless defective or supplied incorrectly:
Custom-made products
Made-to-order products
Cut-to-length products
Modified products
Products that have been installed
Products that have been cut, drilled, painted, glued, wired, or otherwise altered
Clearance or final-sale items where clearly stated
9. Measurements and Compatibility
Many of our products are technical lighting components.
Customers are responsible for checking dimensions, voltage, profile size, LED strip width, diffuser compatibility, driver requirements, installation conditions, and other relevant specifications before purchasing.
A product is not considered defective or incorrectly described solely because it is incompatible with another product where the listed specifications were accurate.
10. Contact Us
If you need to request a return or report an issue, please contact us through the contact details listed on our website and
include your order number.
Last updated: August 2026